CII Institute of Quality
Programmes conducted during October and November

CII – QCI Sensitization Program on
Cluster Approach for Implementing Food Safety Systems
(Good Hygiene, Good Manufacturing Practices based on HACCP and ISO 22000 with Employee Involvement Programs on 5S, 3M in Small and Medium Businesses)
22 October, New Delhi

CII Institute of Quality in association with Quality Council of India organized this sensitization programme at the Russian Culture Centre, Feroze Shah Road, New Delhi.

The program aimed at providing Awareness on CII- Food Cluster approach for implementing Good Hygiene, Good Manufacturing and HACCP based Food Safety systems in Small and Medium organizations through Employee Involvement programs like 3M and 5S.

CII’s experience with Food Clusters since 2004 has met with tremendous success by way of achieving International Food Safety Certification, widespread Awareness on Food Safety among Food Handlers with little education, Elimination of Waste and Reduction of Scrap and Customer Complaints

There were 26 participants from 12 companies. The course was being conducted by Dr Indrani Ghose, Principal Counsellor, CII-IQ.

Programme on Vendor Management
21 – 22 October, Bangalore: IQ

18 delegates from 15 different companies attended this programme conducted by CII-IQ in association with CII – Institute of Logistics. Brief learnings from the programme included:

• Vendor Selection and Evaluation road map
• Impact of IT in Vendor Management – E-procurement, ERA’s
• Vendor rating criteria and best practices
• Vendor performance evaluation through a case study
• Supplier Relationship Management, 3 PL, 3PL Selection Criteria
• Strategic Sourcing

Certificate Course on Competency Mapping & Assessment
21-23 October, Chennai

10 participants from 7 companies attended this programme. Some of the programme take-aways included:

• Understanding the fundamentals of competency management
• Experience the process of competency mapping and profiling
• Learn the art of customisation and institutionalisation
• Awareness on the implementation pre-requisites and strategies
• Understand integration of competency profiling to other HR applications
• Become a Subject Matter : Expert and Internal
• Champion for Competency initiatives

Workshop on Project Cost Management
18-19 November, Bangalore

11 participants, Senior and Middle level managers and executives responsible for planning, monitoring and executing of projects from 8 companies learnt about the importance of project cost management besides learning how to use the techniques of Cost Estimation, Cost Budgeting & Cost Control.

Workshop on Business Planning
7- 8 October, New Delhi

Strategic Business Planning is matching the strengths of the business to available opportunities. To do this effectively, there is need to collect, screen and analyze information about the business environment and have a clear understanding of ones business - its strengths and weaknesses -- and develop a clear vision, mission, objectives and goals. This involves more work than what is normally expected. Strategic planning has become very important to business managers because technology and competition have made the business environment less stable and less predictable. In order to survive and prosper, one should take the time to identify the niches in which one is most likely to succeed and to identify the resource demands that must be met.

To address all these issues, the CII Institute of Quality (IQ) organized this two-day Programme where a total of 13 participants from 6 organisations attended. The Workshop was conducted by Mr Rajanga Sivakumar, Counsellor, CII-IQ.

Workshop on Calibration of External Auditing Skills
17- 18 November, New Delhi

The second workshop on Calibration of External Auditing Skills – a novel initiative by CII IQ, was attended by 11 auditors from 7 Certifying bodies and was conducted by Mr Anupam Kaul, Senior Counsellor, CII-IQ.

It is common knowledge that there are concerns on the quality of certification audits being carried out which is raised from time to time in international forums. Some of these emanate from business issues and competition, due to lack of understanding, lack of application, and lack of uniform approach by the auditors.

The newly published Standard ISO 17021 which sets the requirements for certification bodies, has among other tightened controls, raised the bar for auditing. Auditors now need to focus more sharply on several key aspects such as evaluating the ‘effectiveness’ of processes and procedures, suitability of organizational structure, policies and procedures to the management system etc.

Additionally, there is now a need to demonstrate that the procedural aspects are adequate and suitable for the supply of products and services as per customer requirements, the need to evaluate that these are individually and collectively effective as a management system, and to establish a clear linkage between the policy and strategic plans to the results which includes both the conformity of products and the satisfaction of the customers, besides internal norms for improvements. These are to be verified during site audits.

Considering that India is moving towards a regime where even market regulations may be addressed through third party system certifications, the need to upgrade the knowledge and skills of auditors is paramount.

Till date, no institute is providing training to practicing auditors. However, like all other disciplines, constant developments in certification and auditing approaches at the global level, necessitates refresher trainings for auditors. CII institute of Quality in consultation with the Quality Council of India has decided to bridge this gap by initiating ‘Workshops for Calibration of External Auditing Skills’.

Lead Audit course
13-17 October, Bangalore - IQ

Mr C V Subrahmanyam and Dr Indrani Ghose, Principal Counsellors, CII Institute of Quality conducted this course which was attended by 15 delegates from 10 different companies.

The course learning’s included:

• Satisfying the training requirements for IRCA certification to all grades of Quality Management System (QMS) Auditors
• Plan and conduct audits against ISO 9001: 2000 Standards
• Understand and apply the 8 principles of quality management to design an effective and efficient system for own organization
• Understand and apply the process management approach

Mr Rajanga Sivakumar, Counsellor, CII-IQ conducted this course which was attended by 28 delegates.

• How to determine and meet customers day to day contact requirements.
• Handling feedback received from day to day contacts including complaints.
• Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns.
• Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products, services and with other customer sales and servicing processes.
• Seeking to maintain creativity and innovation in the customer sales and servicing relationship.
• Establishing partnerships with customers which add value to the supply chain.
• Using regular surveys, other forms of structured data gathering and data gathered during day to day customer contacts in order to determine and enhance customer relationship satisfaction levels.
• Advising customers on the responsible use of products.