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CII Institute of Quality
Programmes conducted during December and January, 2009

Improve Efficiency of Food Production through Quality & Food Safety Practices
3 Day Module – Basic Level
16 - 18 December, Chennai

 

Programme_conductedCII Institute of Quality organized this module to promote cross learning between food and non food industries. The objective was to develop practicing managers and core executives who could act as internal facilitators for promoting Basic level of World Class Manufacturing Practices that maintain and enhance a company’s competitive position in the global marketplace and to foster an understanding and sharing of Food Safety, Manufacturing and Efficiency Improvement Methodologies.

 

There were 3 factory visits in which the participants got an opportunity to see the implementation of Lean Practices, Good Hygiene & Manufacturing plant, 5S, Changeover Time Reduction. The companies visited were Australian Foods Pvt Ltd for GMP/GHP/ HACCP, Chennai Petroleum Corporation Ltd for TPM Implementation and WABCO TVS (India) Ltd, a Deming Prize winner (picture inset) for Lean Practices. There were 9 participants.

Workshop on Internal Auditor Training on ISO 9001:2008
16 - 17 December, New Delhi

 

CII Institute of Quality organized this workshop at the Russian Culture Centre, Feroze Shah Road, New Delhi with participation of 19 participants from 12 companies.

 

The program aimed at providing the overview on ISO 9000, the requirements of ISO 9001:2008. With the process based approach, the faculty, Mr C. V.Rao, Consultant, CII-IQ, explained to the participants that how there has been a shift of focus from Auditing for Compliance to Auditing for Effectiveness and how auditors could do the management of Audit programme as per the guidelines of ISO 19011.

Workshop on Assessment for Business Excellence
6 - 9 January, Bangalore

Mr P Girish, Principal Counsellor and Head CII-IQ was the faculty for this programme which was attended by 16 delegates from 6 companies two of which were from the Eastern Region. The programme was held at Hotel Royal Orchid, Bangalore. Participating organizations included Bosch Limited, BEL, Triveni, Village Financial Services Ltd., Q Pulse Services, GCAS Quality Certification Pvt. Ltd., Creamline Nutrients Ltd.

Learnings from the programme included Appreciation of the Business Excellence Model, Understanding of the Criteria for Excellence and How to evaluate Excellence in Business Organisations..

Workshop on New Product Development - A Strategic Approach
28-29 January, Ramada Raj Park, Chennai

 

Mr S.K.Dutta conducted this programme which was attended by 17 participants from 9 organizations. It was targeted at senior and middle level management from different disciplines such as marketing, manufacturing, R&D. The objective included :

  • Identifying the improvements aimed at enhancing products and services in line with the needs and expectations of the customers
  • Developing a product quality plan supporting the development of a product or service
  • Designing and developing new products and services in line with the needs and expectations of the customers
  • Using creativity and innovation to design and develop competitive products and services

Workshop on Customer Relationship Management
20-21 January, Chennai

 

The purpose of the workshop was to discuss all the issues pertaining to CRM and develop enhanced understanding as to how to address these, thorough real life examples, case studies and through the experiences sharing of the participants. Participants learned about the importance of CRM and how to better manage it.

 

The workshop coverage, conducted by Mr Rajanga Sivakumar, Consultant ,included :

  • Determining and meeting customers day to day contact requirements.
  • Handling feedback received from day to day contacts including complaints.
  • Proactive involvement with customers, in order to discuss and address their needs, expectations and concerns.
  • Following up on sales, servicing and other contacts in order to determine levels of satisfaction with products, services and with other customer sales and servicing processes.
  • Seeking to maintain creativity and innovation in the customer sales and servicing relationship.
  • Establishing partnerships with customers which add value to the supply chain.
  • Using regular surveys, other forms of structured data gathering and data gathered during day to day customer contacts in order to determine and enhance customer relationship satisfaction levels.
  • Advising customers on the responsible use of products

Auditor / Lead Auditor Training Course
(IRCA Certification Number A17392) (NRBPT Certification Number LQ 102)
5-9 January, Bangalore

 

The course, attended by 11 participants, was conducted by Mr P Girish, Dr Indrani Ghose, Principal Counsellor and Mr Anupam Kaul, Senior Counsellor, CII-IQ. It fulfilled the requirements for qualifying as Auditors/Lead Auditors to the IRCA Scheme (IRCA 602). The Course also qualified for QMS auditor certification with NRBPT (National Registration Board for Personnel & Training), a Board set up by the Quality Council of India (QCI).

  • By the end of the course delegates were able to:
  • Satisfy the training requirements for IRCA certification to all grades of Quality Management System (QMS) Auditors
  • Plan and conduct audits against ISO 9001: 2008 Standards
  • Understand and apply the 8 principles of quality management to design an effective and efficient system for their own organization
  • Understand and apply the process management approach

Laboratory Management & Internal Audit as per ISO / IEC 17025:05
16-19 February, ARAI, Pune

The course objectives of this training programme conducted by Dr R N Chowdhury, Principal Counsellor, CII-IQ included :

  • To design and implement ISO / IEC 17025:05 requirements for laboratories.
  • Enable participants to develop quality system documentation as required by the standard.
  • To learn about Internal Auditing – types, stages, phases, conducting audit & reporting.

Appreciation Programme on "TOYOTA PRODUCTION SYSTEM"
28 January, Pune

 

The objectives of the programme, conducted by Mr K Shiva Kumar, Consultant, CII-IQ and attended by 36 participants was to provide inputs to participants to enable them to :

  • Assess their current standing vis a vis the TPS Way.
  • Decide on which Initiatives to be taken up on priority
  • Make mid course corrections/ modify the existing systems/initiatives
  • Devise their own Production System.
  • See dimension of Processes, People, Partners & Problem solving in unison
  • How all these tools are to be integrated and used in a daily atmosphere

Performance Measurement: Evidence Based Healthcare Management
21-23 January, Chennai

 

Ms. Ala Sankaran, Consultant CII-IQ was the faculty for the programme which was attended by 8 participants from 6 organizations.

The learning of the programme included :

  • Understand the current and future trends in Healthcare environment in India in the global context;
  • Leadership role in promoting Healthcare Quality and Patient Safety;
  • Performance Management practices and Methodology in healthcare;
  • Familiarization with Healthcare Quality Tools and Techniques for Performance Measurement;
  • Awareness of Accreditation and Excellence Models in Healthcare

Six Sigma Green Belt Certification Programme
28 - 30 January (first Module), Bangalore

Mr. Ram Narayan, Consultant started this new batch with 21 delegates from 12 organisations.


The course objectives of the programme include

  • Zero in on the root cause for any manufacturing problem/ customer complaint/ field failures
  • Make radical improvements in process through systematic drill down of Root causes
  • Increase the profit by reducing the Cost of Poor quality and achieving Zero defects
The profile of the participants include those having :
  • Knowledge in the manufacturing process
  • Process engineers/Maintenance engineers
  • Quality control engineers
  • Supervisors
  • Product and process designers

A unique feature of the programme would be that one chronic manufacturing problem from the participant’s organization would be taken up and solved during this programme as a project work.

Workshop on Accreditation Criteria for Inspection Bodies as per ISO 17020
22 - 23 January 2009: New Delhi

CII Institute of Quality organized this workshop at India Habitat Centre, New Delhi..

CII Institute of Quality is the only organization that is filling in the training and counselling needs in the critically important conformity assessment sector comprising certification and inspection bodies, which play an important role in market access of Indian products in overseas markets. Their capacity building enables these bodies to meet the stringent international accreditation criteria.

 

The workshop aimed at generating understanding of the various management and the technical requirements for Inspection Bodies enunciated in ISO 17020. Its scope includes developing the Quality policy and objectives, developing inspection protocols, sampling procedures and documentation and requirements of NABCB Accreditation Scheme.

 

There were 20 participants from 15 companies. The course was being conducted by the Mr. Anupam Kaul, Senior Counsellor.


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