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Quality Building of Healthcare Organisations
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"Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach how I may please other so that more will come. Only those hurt me who are displeased but do not complain".

- Marshall Field, Department Store Magnate

Quality is common sense and not only about learning application of quality models. It is not a myth but proven beyond doubt by "Dabba walas" by getting six sigma for the services provided by them. Similarly, quality is nothing but solving healthcare service problems by sheer .....
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Announcing 16th Quality Summit
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16th Quality Summit

Theme:India@75:
The Quality Dimension
6-8 November 2008
CII-EXIM Bank Award for Business Excellence, 2008


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Improving
Service Quality in
Public Service Organisations
CII-IQ with the CII Kerala State Office organised the above programme at Thiruvananthapuram on 7-8 May.

The topics covered in the programme were Historical background and global initiatives in Public Service improvements (Genesis of IS 15700), Concepts of Quality in Services including 8 Quality Management Principles and Service Quality Gaps, Distinction between Commercial and Public Services, Benefits of IS 15700:2005...

CII - IQ's Internal Training Programme


Some of the Counsellors from CII-IQ who attended an internal training programme on "Benchmarking" on 1st May at Bangalore. CII-IQ continually endeavours to further upgrade the skill sets of its training and counselling staff in various functional areas which in turn benefits industry.

Programmes Conducted


  • Certificate Course on Foreign Trade Policy

  • Cost Management for New Product Development

  • Supply Chain Performance Analysis & Metrics

  • Certificate course on QMS Lead Auditor ISO 9001:2000

  • Producing Zero Defect Through Statistical Techniques


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