Quality Building of Healthcare Organisations
"Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach how I may please other so that more will come. Only those hurt me who are displeased but do not complain".

- Marshall Field, Department Store Magnate

Quality is common sense and not only about learning application of quality models. It is not a myth but proven beyond doubt by "Dabba walas" by getting six sigma for the services provided by them. Similarly, quality is nothing but solving healthcare service problems by sheer .....
Announcing 16th Quality Summit

16th Quality Summit

The Quality Dimension
6-8 November 2008
CII-EXIM Bank Award for Business Excellence, 2008

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Service Quality in
Public Service Organisations
CII-IQ with the CII Kerala State Office organised the above programme at Thiruvananthapuram on 7-8 May.

The topics covered in the programme were Historical background and global initiatives in Public Service improvements (Genesis of IS 15700), Concepts of Quality in Services including 8 Quality Management Principles and Service Quality Gaps, Distinction between Commercial and Public Services, Benefits of IS 15700:2005...

CII - IQ's Internal Training Programme

Some of the Counsellors from CII-IQ who attended an internal training programme on "Benchmarking" on 1st May at Bangalore. CII-IQ continually endeavours to further upgrade the skill sets of its training and counselling staff in various functional areas which in turn benefits industry.

Programmes Conducted

  • Certificate Course on Foreign Trade Policy

  • Cost Management for New Product Development

  • Supply Chain Performance Analysis & Metrics

  • Certificate course on QMS Lead Auditor ISO 9001:2000

  • Producing Zero Defect Through Statistical Techniques