Quality Building of Healthcare Organisations
"Those who enter to buy, support me. Those who come to flatter, please me. Those who complain, teach how I may please other so that more will come. Only those hurt me who are displeased but do not complain".
- Marshall Field, Department Store Magnate
Quality is common sense and not only about learning application of quality models. It is not a myth but proven beyond doubt by "Dabba walas" by getting six sigma for the services provided by them. Similarly, quality is nothing but solving healthcare service problems by sheer ..... 
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Service Quality in Public Service Organisations
CII-IQ with the CII Kerala State Office organised the above programme at Thiruvananthapuram on 7-8 May.
The topics covered in the programme were Historical background and global initiatives in Public Service improvements (Genesis of IS 15700), Concepts of Quality in Services including 8 Quality Management Principles and Service Quality Gaps, Distinction between Commercial and Public Services, Benefits of IS 15700:2005... |
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