CII Institute of Quality
Programmes conducted during the month of August 2009
Workshop on Customer Relationship Management
20 – 21 August, New Delhi

The objective of the workshop was to discuss all the issues pertaining to CRM and develop enhanced understanding as to how to address these, thorough real life examples, case studies and through the experiences sharing of the participants.

The workshop taught the participants how CRM can help increase revenues and enable organizations to better manage communications across the value chain including sales, marketing, dealers, customers and grow brand image and customer loyalty.

18 participants including Customer Relationship Managers, Marketing Managers from 10 organisations like Mayur Uniquoters, Royal Enfield, Triveni Group, Tata Steel attended this two - day highly interactive workshop. The faculty for the workshop was Mr Ranjanga Shivakumar.

For more information please contact tarun.bhatia@cii.in
 

Education Excellence Programme in TQM for Schools
12 August, Erode, Tamilnadu

Dr. A Senthil Kumaran, Senior Counsellor, CII-IQ and Mrs. S. Sayeelakshmi, Counsellor CII-IQ conducted this programme which was attended by 28 delegates from 15 schools.
 
A day long orientation programme for the School Leadership under the Education Excellence Programme for Schools was conducted covering topics on TQM in Education, shared vision, educational processes with measurements and integration of processes for excellence.

For more information please contact k.kashinath@cii.in

 

TPM Study tour to South India
20-21 August, South India

South India was organized at WABCO Ltd, Brakes India Ltd, Foundry Division and Showa Engineering Ltd.  

28 participants attended from 15 companies.  Giving a positive feedback, participants gained from the Study Tour. Mr Rajesh Parim, Principal Counsellor and Mr S Yuvaraj, Counsellor accompanied the participants.  

Mr S Doraiswamy, Executive Director, briefing the participants at Showa Engineering Ltd.

Mr Rajesh Parim, Principal Counsellor & Head TPM Club India taking a session on 20 August
 

Participants at Showa Engineering Ltd.
 

Workshop on New Product Development – A Strategic Approach-
19-20 August, Bangalore

Mr Sanjib K Dutta, Principal Counsellor, CII-IQ conducted this programme which was attended by 9 from 5 organizations. The objective of the programme included:

  • Identifying the improvements aimed at enhancing products and services in line with the needs and expectations of the customers 
  • Developing a product quality plan supporting the development of a product or service  
  • Designing and developing new products and services in line with the needs and expectations of the customers
  • Using creativity and innovation to design and develop competitive products and services

    Mr Sanjib K Dutta conducting the programme

For more information please contact raj.kuldeep@cii.in
 

Enhancing Productivity and Quality thru 3M & 5S
6-7 August, Bangalore

Mr K R Shiva Kumar, Counsellor, CII-IQ conducted this programme which was attended by 17 delegates from 11 organizations.

Brief learnings from the programme included emphasis on the need to reduce cost and increase efficiency by waste elimination; build ability of the people to see wastes in the work place (3M) and how to use the tool of 5S for waste elimination.

For more information please contact mamta.rai@cii.in
 

Workshop on Assessment for Business Excellence for Large Business Organisations
25-28 August, Mumbai

For the first time, the workshop was conducted in the Voltas HRD Centre, Thane and the feedback from the participants was that the residential as well as the conference facilities were good, with reasonable tariff besides the appreciable support to the faculty.

Mr Sanjib K Dutta, Principal Counsellor, CII-IQ conducted this programme which was attended by 23 delegates from 10 Organisations (photo attached).

The learnings from the programme included getting an integrated view of management for Business Excellence and to enable the participants acquire the assessment skills for measuring the effectiveness of various management initiatives taken by an organisation towards achieving Business Excellence.

For more information please contact n.deep@cii.in
 

Certificate Programme on Central Excise & Service Tax
4 – 6 August, Bangalore

11 delegates from 8 organizations attended this programme conducted by Mr TNC Rajagopalan

Participants were thoroughly acquainted with the concepts, legal provisions, departmental instructions and case laws to enable them ensure compliance with the Central Excise and Service Tax laws and evolve strategies with better knowledge of various business options.

For more information please contact aman.barla@cii.in
 

Workshop on Managing Projects Effectively
6 – 8 August, Goa

15 delegates from 4 organizations attended this programme conducted by Mr Sudhir Patwardhan
The objectives included:  

  • Clearly understand the Project Management processes and develop the ability to scope, plan and schedule and assess financial viability of the projects
  • Improve Project Execution skills by practicing them in real time simulated context
  • Learn to develop skill of using MS-Project tool for enhancing individual performance
  • Work on “Individual Change Agenda”

For more information please contact aman.barla@cii.in
 

Cost Management for New Product Development
31 August – 1 September, Bangalore

Mr M Hariharan was the faculty for this programme which was attended by 17 delegates from 11 organizations.
Brief learnings from the programme included

  • Understanding the integration of the tools of NPD
  • Understand the methodologies to ensure that the product is delivered within target cost

For more information please contact aman.barla@cii.in
 

Essentials of Supply Chain Management
25-26 August, Bangalore

Mr. M Gurunathan and Mr. Chandramouli were the delegates for this programme which was attended by 18 delegates from 10 organisations. 
Learnings from the programme included:

  • Supply Chain Management – Introduction, What’s new?
  • Basic Inventory Planning and Management.
  • Managerial Decision Making through Case Analysis
  • Warehousing & Storage - Concepts, Principles & Functions
  • Warehousing & Storage – Resources & Measurement Template
  • Logistics & Distribution Management – Concepts & Influencers
  • Role of 3 PL / LLSPs
  • Transportation – Optimizers, Cost components & Economics

For more information please contact surabhi.shukla@cii.in
 

Lead Auditor Course for FSMS: ISO 22000: 2005
10 -14 August, Mumbai

CII-IQ in association with BSI Management Systems organized a 5-day Lead Auditor Training for Food Safety Management System: ISO 22000: 2005 (IRCA Certified Course (A17416).

The topic of food safety is receiving increasing attention from consumers, regulators and the media. The management systems of organizations, producing or dealing with food production, distribution or supply, need to be maintained and audited to provide confidence of effective control. However, there are significant challenges to management from a legal point of view that sometimes require issues of food safety to be dealt with in specific terms. The Lead Auditor Course for Food Safety Management Systems : ISO 22000: 2005, therefore, had been developed to provide concentrated and comprehensive training in the criteria and practice of auditing, applicable to food safety and food quality.

The faculty for the programme was from BSI and the course was attended by 10 participants from 10 organisations.

For more information please contact anju.bist@cii.in

 
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